Frequently Asked Question

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Despite the convenience of online booking, travel consultants remain a valuable source of information for travelers. They can provide personalized assistance, aid in unexpected situations, and help anticipate potential issues ahead of time. Additionally, travel consultants have access to exclusive deals and perks that are not readily available to the general public.

Before we start working together, we will discuss the fees we charge for our services. These fees are designed to separate serious inquiries from casual ones, allowing us to devote more attention to our customers. The fees typically represent a small percentage of your travel expenses, and in many instances, you will save more than you spend.

If you have points or rewards that can be used towards a portion of your trip, we can still provide you with consulting services. The process for applying these points may vary based on the type of points and travel you wish to undertake, we are happy to discuss your individual needs with you. 

We highly recommend that you obtain coverage to protect yourself in the event of unexpected situations. Please contact us for more information on insurance. 

You can find information about entry requirements for various countries by clicking on the button below.

We always recommend visiting your local travel health clinic. They can assess your current vaccinations and advise you on any additional vaccinations needed for your destination. The link below does provide some guidance on vaccination requirements.

If you want to get information on the latest travel advisories, click the button below.

To obtain further details about traveling with a minor, click on the button below.

M3 Travel is committed to protecting your privacy. We prioritize protecting the personal information you share with us and strive to maintain your trust.

When you do business with us, we need to collect some personal information about you such as your name, email address, passport number and payment details. This information is used to organize travel arrangements and purchases. Some of this information is shared with our trusted partners such as hotels and airlines.

In this privacy policy (hereinafter the “Policy”) we explain how we collect, use and protect your personal information.

This Policy applies to all personal information we process about you when you do business with us, purchase or use our services, visit our website or otherwise interact with us. This Policy was developed to comply with the requirements of the privacy protection legislation.

Please refer to the “How to Contact Us” section if you have any questions, comments or requests regarding the Policy or your personal information.

Our full Policy can be accessed below.

We have developed and implemented internal policies and procedures designed to provide adequate protection of the personal information in our possession and we review these regularly.

The provisions of this Policy apply to all personal information collected and processed by our agency within the framework of its activities, unless otherwise indicated when collecting such personal information.

Personal information is any information that identifies you or can be used to identify you. Your personal information may include, for example, your name, your contact details or information relating to your travel itinerary (e.g. your booking reference number).

This information may be collected from you during any interactions you have with us, for example when you visit our website, make a booking, call us or send us an email or enter a contest.

We may collect and process the following categories of personal information:

Identification
Your name, date of birth, gender, nationality and passport number. If your minor children are included in the booking, we will collect their identification information.

Contact information
Your telephone number, physical address and email address.

Booking details
During the booking process we collect information about your booking that may include your date of travel, flight reservations, hotel reservations, payment details and any additional services such as upgrades and extra baggage.

Travel details
When you do business with us, we collect and process information in relation to your travel such as your travel itinerary, check-in information, electronic boarding pass, medical needs, special dietary requirements and any additional assistance or preferences. 

Interactions
When you communicate with us via email, SMS, online or via social media, we store your communication and, if relevant, each attachment such as pictures and/or videos. We also collect your questions or complaints.

Previous bookings with us
We collect information about services we have provided to you in the past, including your previous travel arrangements (flights and other bookings), interactions and customer feedback.

Use of our website and mobile app
When you navigate on our website, use our mobile app or subscribe to our newsletter (if relevant), we may collect your IP address, browser type, operating systems, referring website, preferred language, web-browsing behavior, universally unique identifier (UUID) and app use. We may also receive your location data. Please refer to the Section “How do we use cookies and tracking technologies?” for additional information about our use of cookies.

Social media
We collect information that you enter during contests or comments that you choose to share on our social media platforms. Depending on your social network settings, we may receive information from your social network provider.

Sensitive personal information
When providing services to you, we may collect personal information that is considered sensitive as it could reveal your racial or ethnic origin, physical or mental health, religious beliefs or criminal convictions or offences. For example, should you request special medical assistance during a flight (e.g. need for a wheelchair or oxygen), this may reveal information about your health. In addition, your religious beliefs may be revealed when you request special meals or advise us of other dietary requirements. Likewise, your travel document details may contain information that may reveal your racial or ethnic origin. This sensitive personal information will be used strictly to allow us to provide any special services requested and to fully perform our obligations.

A third-party booking is when a family member, friend or another person (hereinafter the “Third Party”) makes a booking on your behalf. This Third Party will provide us with the same personal information that we would collect from you directly to complete your booking. In such circumstances, the Third Party will have ensured that you have been made aware of the content of this Policy and that you consent to supply your personal information to us.

SMS Consent will be obtained via client intake form. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can reply STOP to opt-out of further messaging

We use your personal information for the following purposes:

To provide you with our services
We may use your personal information to process and manage your booking and to fulfill your travel arrangements and purchases. For example:

• To identify you in order to issue your ticket;
• To ensure you receive specified dietary requirements;
• To inform suppliers about special requests

To communicate with you and keep you informed
We may need to contact you by email, SMS and/or by telephone for administrative or operational reasons. For example:

• To send you confirmation of your bookings and your payments;
• To inform you about your travel itinerary;
• To notify you when check-in is available or to advise you of disruption and changes to your flights; etc.

We will also use your contact information for commercial prospecting and to send you marketing communications, if you agreed to receive such communications.

Your opinion is very important to us, so we may seek your feedback on our services via email, social media or surveys.

We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you and to improve our services and experiences for customers.

To personalise and improve your customer experience
We may use the communications you exchange with us and information about how you use our website to improve our products and services and to ensure that you receive commercial communications from us that are relevant to you. 

To improve your shopping experience on our website
We may use personal information about your use of our website through cookies and other technologies and mobile applications to:

• Track and analyse your usage of our website to improve the relevance of our website content and to understand what is relevant to you;
• Measure the effectiveness of and to improve the relevance of our advertisement and promotions;
• Conduct markets, products or sales research and analysis to improve our products and services;
• Customize our marketing communications to you, if you agreed to receive such communications;
• Execute relationship marketing campaigns and retargeting using social media and other advertisement partners;
• Contact you to offer you more information about a product or service, if you agreed to receive such communications.

The legal basis for processing your information will depend on the reasons your information was collected. We will only process your personal information where we have a legal basis to do so. According to privacy laws, the legal basis for processing your information may be:

• To process and manage your booking, fulfil your travel arrangements and otherwise perform the contract we have with you;
• To comply with a legal obligation;
• Because you have consented to us using your information for a particular purpose;
• Because it is in our legitimate interest to use your personal information, in particular, to enhance and improve our products and services, personalise our offers, develop new products and prevent fraud.

We will only keep your information for as long as we reasonably need it for the purpose it is being collected or processed for in accordance with this Policy or in order to comply with the law.

For example, your personal information related to your booking will be retained to fulfil the specific travel arrangements you have made. Afterwards, we will keep the information for a period of time which enables us to handle or respond to any complaints, queries, concerns or legal procedures relating to the booking.

We will actively review the information we hold and delete it securely or anonymize it, when there is no longer a legal, business or customer need for it to be retained.

We have implemented a combination of material, organizational and technological means to ensure the confidentiality of the personal information that we hold, to protect such information against loss or theft and to prevent any unauthorized access, transmission, reproduction, use or amendment thereof.

We use industry-standard SSL (Secure Sockets Layer) encryption for the transmission of personal information on our website, for example when you pay by credit card online. You can verify this protection by looking for the padlock symbol on many browsers. SSL allows a secure connection between your internet browser and our internet server, using a private (or secret) key to encrypt the information.

When we share personal information with a third party, we take appropriate security measures to ensure such third party’s compliance with the undertakings and rules set forth in this Policy.

To ensure that we can provide you with the products and services you have requested from us, we may need to disclose your personal information to trusted third parties, including:

• Regulatory authorities and law enforcement agencies such as immigration, customs, airport authorities, border security control for legal compliance and to ensure the safety of our customers, passengers and employees;
• In accordance with applicable laws, reservation, checking and boarding data collected from passengers (PNR/API) may be transmitted to national public services and competent authorities of a particular country (including, when applicable, France, in accordance with Article L232-7 of French Internal Security Code and under the conditions as defined in the Decret No 2014-1095 dated 26/09/2014);
• Service providers, such as reservation agents, catering agents, travel service providers, freight providers, car rental, hotel providers or airport ground handling services to facilitate your travel and any other requests you have made;
• Other passengers named on your booking as part of the online check-in process;
• Technology service providers, whose systems we may use to process your booking and travel, enhance your customer experience, conduct customer surveys or provide you with personalized marketing communications on our behalf;
• Forensic and investigatory service providers for investigating a data breach or incident.
• Affiliates or their service providers, as part of providing the travel services or offering you ancillary products.

In an effort to continuously improve the quality of the services offered on our website and to better meet your expectations, we may use cookies, which are text files used to identify your device when connecting to one of our services.

By accessing our website, mobile site or mobile applications, if relevant, and continuing to browse same after having been advised of our Cookies Policy via a notification, you acknowledge that you have read the information provided to you regarding the purpose of any process accessing, through electronic transmission, information already stored on your device (electronic communications terminal), or recording information in such device (cookies), and further acknowledge that you are aware of the means at your disposal to refuse such process. You acknowledge that the appropriate configuration of your web browser constitutes your acceptance of the implementation and use of cookies.

Our website uses cookies or advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites, apps and emails.

Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behavior.

You have the right to access and rectify your personal information. You also have the right to withdraw your consent to processing of your personal information. Accessing the personal information contained in your file and rectifying such personal information is free of charge.

Accuracy and rectification of your personal information

We make every effort to keep the personal information in our possession accurate, complete, and up to date. However, you are in the best position to quickly inform us of any changes to your personal information, and we therefore ask you to inform us of any amendments, if applicable. At any time, you may request that the appropriate corrections be made to the personal information that we hold about you. If applicable, we will forward the amended information to the third parties that have access to your personal information.

Withdrawal of consent to process personal information

When we process your information based on consent you have previously given, you may withdraw said consent at any time.

If you have any questions, comments or requests regarding this Policy, the exercise of your rights, or your personal information, please contact our agency:

M3 Travel
PO Box 38
Ridgedale, SK S0E 1L0

We will attempt to process your request within thirty (30) days of receipt thereof. If we are unable to respond within this time, you will be notified.

This Policy is subject to amendment in particular to account for the rapid evolution of the rules pertaining to protection of personal information and privacy. This version is based on the latest update dated 12/09/2024. Any new version will automatically come into effect as soon as it is published. Therefore, please visit our website regularly for any modifications.